Returns & Exchanges

At BLUETTI, we stand by the quality of our power solutions and offer a 30-day money-back guarantee for items returned in their original packaging. We are committed to ensuring you have the reliable energy you need with a seamless return or exchange process.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and provide your order details.

• 2.
  Prepare the Package

  Securely pack your BLUETTI product in its original box, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label or use a tracked carrier to send the unit back to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your refund or exchange within 5 to 7 business days to your original payment method.